Return Policy

1. Introduction

At Clishi, operated under Afriwex Group, we want every shopper to be happy with their purchase.

This Return Policy explains when and how customers may return items purchased through our online platform.

Each seller on Clishi follows this standard policy to ensure fairness, trust, and satisfaction for all buyers.

2. Eligibility for Returns

You may request a return if:

1. The product you received is damaged, defective, or incorrect.
2. The item is missing parts or incomplete.
3. You received a product that does not match its description or image on Clishi.

3. Return Conditions

To qualify for a return:

1. The item must be unused, unworn, and in its original packaging.
2. A valid proof of purchase (order number, receipt, or invoice) must be provided.
3. Returns must be initiated within the specified time period.

4. Return Timeframes

1. 7 days from delivery date for general items (clothing, electronics, accessories, etc.)
2. 48 hours for perishable or consumable items (such as groceries or food).

After this period, return requests may not be accepted unless special circumstances apply.

5. Items Not Eligible for Return

The following items cannot be returned for health, hygiene, or practical reasons:

1. Perishable or consumable goods (food, beverages, groceries)
2. Personal care products (cosmetics, perfumes, hygiene items)
3. Underwear, swimwear, and intimate apparel
4. Digital products or e-gift cards
5. Customized or personalized items

However, if these products arrive damaged or defective, you may still qualify for a replacement or refund.

6. Return Process

To request a return:

1. Log in to your Clishi account.
2. Go to My Orders and select the product you wish to return.
3. Choose a reason and upload photos (if the product is damaged or incorrect).
4. Wait for confirmation from the seller or Clishi support team.
5. Once approved, you will receive the return address and shipping instructions.

7. Return Shipping

1. If the product is damaged, defective, or incorrect, the seller or Clishi will cover the return shipping cost.
2. If you are returning due to a change of mind, you may be responsible for the shipping fee.

All returned items must be securely packed to prevent damage during transit.

8. Inspection and Approval

Once the returned item is received:

1. It will be inspected by the seller or Clishi team.
2. You will be notified of the approval or rejection of your return.
3. If approved, you may choose between a replacement or a refund (see Refund Policy).

9. Contact Us

For any return inquiries or assistance, please contact our support team at:

📧 info@clishi.com

🏢 Afriwex Group – Registered Owner of Clishi