Refund Policy

1. Introduction

This Refund Policy outlines how refunds are processed when customers return products or cancel orders on Clishi, managed by Afriwex Group.

We aim to handle every refund fairly, quickly, and transparently.

2. When Refunds Apply

Refunds may be issued in the following cases:

1. Approved returns (as per our Return Policy).
2. Cancelled orders before dispatch.
3. Orders not delivered within the expected time.
4. Products that are defective, damaged, or incorrect.
5. Seller or system errors (e.g., double payments or stock unavailability).

3. Refund Methods

Refunds are processed using one of the following methods:

1. Original Payment Method: Refunds are sent back to the same payment account used to make the purchase.
2. Clishi Wallet Credit: Option to receive funds as store credit for future purchases.
3. Bank Transfer: For cash-on-delivery payments or failed card transactions.

4. Refund Timeframes

1. Refunds are usually processed within 5 to 10 business days after approval.
2. Processing time may vary depending on your bank or payment provider.
3. You will receive a confirmation email once the refund has been issued.

5. Deductions and Adjustments

In some cases, refund amounts may exclude:

1. Delivery fees, if the order was already dispatched.
2. Return shipping costs, for customer-initiated returns (change of mind).
3. Non-refundable products, as indicated in our Return Policy.

6. Non-Refundable Situations

Refunds will not be issued for:

1. Items returned after the allowed timeframe.
2. Products that show signs of use, damage, or tampering.
3. Digital items or vouchers already delivered.
4. Items returned without prior approval.

7. Partial Refunds

If only part of your order qualifies for a refund (e.g., one item out of several), you will receive a partial refund for that item only.

8. Failed or Delayed Refunds

If you haven’t received your refund within the stated period:

1. Check your bank account or wallet again.
2. Contact your bank or payment provider (some take longer to process).
3. If the issue persists, reach out to our team at info@clishi.com for assistance.

9. Fraud and Abuse

Clishi reserves the right to refuse refunds to users involved in fraudulent activity, policy abuse, or chargeback misuse.

10. Contact Us

For any refund-related questions or follow-ups, please contact:

📧 info@clishi.com

Afriwex Group – Registered Owner of Clishi