Privacy Policy

Welcome to Clishi – Shop Your Need, a product of Afriwex Group.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or related services.

By using Clishi, you agree to the collection and use of information in accordance with this policy.

1. Introduction

At Clishi, we value your privacy and are committed to protecting your personal information.

This policy outlines how your information is collected, used, stored, and shared when you use our online marketplace platform.

Our goal is to make sure your shopping experience is secure, transparent, and trustworthy.

2. Information We Collect

To provide you with a smooth and personalized shopping experience, we may collect the following information:

Personal Information

1. Full name
2. Email address
3. Physical or delivery address
4. Payment and billing details

Account Details

1. Username and password
2. Preferences and saved settings

Order and Transaction Data

1. Items purchased
2. Order history
3. Payment method (processed securely via third-party providers)

Device and Usage Data

1. IP address
2. Browser type and version
3. Device information
4. How you interact with our website or app

Location Data

If you enable location services, we may use your location to offer store recommendations or ensure accurate delivery.

3. How We Use Your Information

We use your personal information to:

1. Process and deliver your orders
2. Communicate updates, confirmations, and offers
3. Provide customer support and respond to your inquiries
4. Improve our website, app, and service performance
5. Personalize your experience based on your preferences
6. Prevent fraud, unauthorized access, and misuse
7. Comply with legal requirements

Your data helps us serve you better and build trust in every transaction.

4. Sharing of Information

We only share your information when it is necessary to complete your orders or operate our services.

Information may be shared with:

1. Sellers and Stores on Clishi to fulfill your purchases
2. Delivery Partners to ensure safe and timely delivery
3. Payment Service Providers to process transactions securely
4. Service Providers that assist in operating our platform (such as hosting, analytics, and support tools)
5. Authorities or Legal Entities if required by law or legal process

Clishi does not sell, rent, or trade your personal information to any third parties.

5. Data Security

We take your security seriously.

Clishi uses industry-standard measures, including encryption and secure data storage, to protect your personal information from unauthorized access, loss, or misuse.

While we strive to use all reasonable means to protect your data, no electronic storage or transmission method is 100% secure.

You are encouraged to use a strong password and keep your login details private.

6. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

1. Access the personal data we hold about you
2. Request corrections or updates to your personal information
3. Withdraw consent for processing (where applicable)
4. Request deletion of your data, unless required by law to retain it

To exercise these rights, you can contact us at info@clishi.com.

7. Cookies

Clishi uses cookies and similar technologies to:

1. Enhance your browsing experience
2. Remember your preferences
3. Track analytics to improve performance

You may disable cookies through your browser settings, but some features of the site may not function properly without them.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Links to Other Websites

Our platform may include links to external or third-party websites.

Clishi is not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policies of any external sites you visit.

10. Children’s Privacy

Clishi does not knowingly collect or store personal information from individuals under the age of 18 without parental consent.

If we become aware that a minor’s data has been collected without permission, we will take steps to delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with an updated effective date.

We encourage you to review this page regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 info@clishi.com